Withdraft

* You are exercising your 14-day right of withdrawal under applicable EU consumer protection laws
* You wish to return your order within the statutory withdrawal period without stating a reason
* You received a damaged or defective product
* You received an incorrect item
* The item is missing parts or is incomplete

Refund eligibility

Refunds are processed in accordance with applicable EU consumer protection laws and our Return & Refund Policy.

In cases of withdrawal without defect or error from the seller, the customer may be responsible for return shipping costs if this was clearly communicated prior to purchase.

In cases of damaged, defective, incorrect, or incomplete items, return shipping costs are covered by the seller.

Customers have the right to inspect the product to determine its nature, characteristics, and functioning. Any reduction in value caused by handling beyond what is necessary to establish this may result in a partial refund, in accordance with applicable law.

Additional verification and dispute prevention (evidence requirements)

For returns based on damage, defect, or incorrect item claims, the seller may request supporting evidence, including photos or videos demonstrating the issue.

The product should be inspected upon delivery, and any damage or non-conformity should be documented before use, where reasonably possible.

In cases of alleged defects, additional evidence may be required, including unboxing footage, packaging images, serial numbers, or visual proof of the defect.

Insufficient evidence may affect processing time or eligibility for approval, in accordance with applicable law and this Return & Refund Policy.